warranties

At VIBE, we’re dedicated to making great products to help you get a better night’s rest. Our goal is to provide the highest product quality and durability, assuring you of the most comfortable, restful night’s sleep.

product warranty and care information

mattress topper

limited warranty and instructions

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mattress

limited warranty and instructions

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unpack instructions

open

Remove mattress from box and place on supportive frame or foundation (2 people recommended)

cut

Carefully cut away plastic with provided safety blade unroll & unfold mattress (discard packaging material, and be sure to keep away from children)

wait

Allow mattress to fully recover to size (may take 24 - 72 hours)

care instructions

clean

Spot clean top cover as necessary (follow care tag instructions)

protect

Use a stain-resistant and water-repellent mattress protector. Avoid spilling liquids or solvents on mattress.

rotate

Rotate every 6 months so head area becomes foot area.

sleep

Do not stand or jump on mattress.

new foam scent

You may notice a new foam scent when you first open your mattress or topper. This scent is harmless and will dissipate. To help this process, increase ventilation in the room (open windows) and fully unroll your mattress or topper to eliminate tiny air pockets. You can also spray with a fabric refresher. Do not cover with linens until completely dry.

frequently asked questions

  • Every Vibe product is backed by a manufacturer's limited warranty under our Good Vibes Guaranteed program. Coverage includes manufacturing defects such as sagging beyond a defined depth,material defects, seam separation, etc., for the length of the warranty term.

  • Warranty length varies by product:

    • Mattresses: 10-year limited warranty
    • Toppers: 5-year limited warranty

    Check out each warranty available here for more information.

  • The warranty covers defects in materials or craftsmanship. It does not cover: normal wear and tear; body impressions under 1.5"; comfort or temperature preference; mold, stains, or unsanitary conditions; damage from misuse, improper care, or altering/cutting the product; or use outside the USA. Failure to follow care instructions may void this warranty. Check out the individual warranties here for full terms and exclusions.

  • You don't need to register your warranty. You do need to keep a copy of your receipt (or order confirmation) and leave all tags sewn into your mattress — you'll need both if you ever file a claim. Check out the individual warranties here for for more information.

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