return policy

Please note that the following return policies are only applicable for products purchased in the United States directly from sleeponvibe.com. If you made your purchase through Amazon or any other third-party platform, please initiate the return process directly with that platform according to their respective return policies.

To be eligible for a return, products must be returned in their original condition within the return window specified below. Please note, returns will not be accepted for products that have been stained, cut, torn, or otherwise structurally modified in any way. Damage, alteration, or destruction of the product by the customer voids return eligibility regardless of when the request was submitted within the return window.

Mattresses

When initiating a return for a mattress, there are a few important guidelines to keep in mind. First, all requests must be submitted within 100 days of delivery. But, before initiating a return, we ask that you sleep on it for at least 30 days so you can adjust to the new mattress. If, after this period, you are still not satisfied with your purchase, or if your mattress is damaged when delivered to your home, reach out to us at info@vibemattress.com.

Toppers

Topper returns must be initiated within 30 days of delivery. To return an online purchase or if the product is damaged when delivered to your home, reach out to us at info@vibemattress.com.

frequently asked questions

  • Yes. Every mattress and topper ships free to your door, no minimum order required.

  • Orders typically ship within 2 business days, and arrive within 5-7 business days from the day your order ships.

  • At this time, we only ship within the continental United States. That means we do not ship to Alaska, Hawaii, US territories, and APO/FPO addresses.

  • Your mattress ships compressed and rolled in a box, so one person can typically move and carry it into your home. A second person is helpful when moving it upstairs or into a tight space, but no special equipment or delivery crew is needed.

  • Yes! We offer a 100-night sleep trial for all mattress purchases, and a 30-night sleep trial for topper purchases. See our policy here for details.

  • To be eligible for a return, products must be returned in their original condition within the return window specified for the product. Please note, returns will not be accepted for products that have been stained, cut, torn, or otherwise structurally modified in any way. Damage, alteration, or destruction of the product by the customer voids return eligibility regardless of when the request was submitted within the return window. See our return policy for full details.

  • Rach out to us at info@vibemattress.com. Please see our return policy for full details on sleep trials and returns.

  • No you do not need to keep your original packaging. You do need to keep a copy of your order confirmation and order number, and leave all tags sewn into your mattress.

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