shipping policy

We are proud to offer Free Shipping on all products for US orders.

At this time, we only ship within the continental United States. That means we do not ship to Alaska, Hawaii, US territories, and APO/FPO addresses.

When you opt-in for coverage at checkout, you can return any item(s) in your order for a refund or exchange for free. If you decide not to buy return coverage you can still return your items, but you will be responsible for the cost of the return shipping label. For more return information, please view our return policy.

Order Changes & Cancellations

Need to change something? You've got 24 hours from the time your order is placed to change, alter, or cancel it. Once that window closes, your order is locked in for shipping and we won't be able to make changes.

If something comes up after 24 hours, please wait for your order to be delivered, then reach out to us at info@vibemattress.com and we'll help you get it sorted so you can get back to great sleep.

Shipping and Delivery Times

Most orders ship within one business day and typically arrive within 2 to 6 business days.

Some larger orders with one or more mattresses may ship via LTL freight due to their size. These items may require additional handling time and are generally delivered within 7 to 10 business days.

Freight Delivery

What to Expect: Freight deliveries are scheduled in advance and arrive curbside at your address. Carriers are not able to bring items inside your home or assemble products.

Scheduling Your Delivery: Once your order ships, the carrier will contact you directly to schedule a convenient delivery window. A valid phone number is required at checkout.

Delivery Considerations: Depending on your location or delivery needs, additional services (such as liftgate delivery or limited access locations) may affect timing or cost.

Inspection at Delivery: We recommend inspecting your items upon arrival. If any damage is visible, please note it on the delivery receipt so we can resolve it promptly.

Returns & Refusals:If a shipment is refused or returned, additional shipping or restocking fees may apply.

frequently asked questions

  • Yes. Every mattress and topper ships free to your door, no minimum order required.

  • Orders typically ship within 2 business days, and arrive within 5-7 business days from the day your order ships.

  • At this time, we only ship within the continental United States. That means we do not ship to Alaska, Hawaii, US territories, and APO/FPO addresses.

  • Your mattress ships compressed and rolled in a box, so one person can typically move and carry it into your home. A second person is helpful when moving it upstairs or into a tight space, but no special equipment or delivery crew is needed.

  • Yes! We offer a 100-night sleep trial for all mattress purchases, and a 30-night sleep trial for topper purchases. See our policy here for details.

  • To be eligible for a return, products must be returned in their original condition within the return window specified for the product. Please note, returns will not be accepted for products that have been stained, cut, torn, or otherwise structurally modified in any way. Damage, alteration, or destruction of the product by the customer voids return eligibility regardless of when the request was submitted within the return window. See our return policy for full details.

  • Rach out to us at info@vibemattress.com. Please see our return policy for full details on sleep trials and returns.

  • No you do not need to keep your original packaging. You do need to keep a copy of your order confirmation and order number, and leave all tags sewn into your mattress.

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